Photo Privacy
Company-private default, sending to customers, and selective sharing.
Last updated: February 2026
Photos Are Private by Default
All photos uploaded to VesselOne are private to your company by default. Customers cannot see any photos until a Company Admin explicitly includes them when sending a service record.
Sending Photos to a Customer
When you send a service record to a customer (from a completed work order), you can choose which photos to include. You are not required to include any photos — the record can be text-only.
- 1From a completed work order, click Send to the customer.
- 2In the Photos section of the send dialog, review the work order's photos.
- 3Check the photos you want to include in the service record.
- 4Complete the other fields and click Send.
What the Customer Sees
A customer can only see photos that were explicitly included in a service record you sent. They cannot browse your work order's photo gallery directly. Each record shows only the photos selected at the time it was sent.
Once a service record is sent, the included photos stay with the customer. There is currently no way to take a photo back after sending.
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