Terms of Use

1. Acceptance of Terms

By accessing or using the VesselOne platform (the “Service”), you agree to be bound by these Terms of Use (“Terms”). If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not agree to these Terms, do not use the Service.

The Service is operated by MCY Marine Group Pty Ltd (“MCY”, “we”, “us”, or “our”), a company registered in Australia.

2. Description of Service

VesselOne is a multi-tenant software-as-a-service (SaaS) platform designed for marine service companies and vessel owners. The Service includes tools for work order management, time tracking, vessel records, service history, and related functions.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will endeavour to provide reasonable notice of material changes.

3. Account Registration & Security

To access the Service, you must register for an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us immediately at support@vesselone.com.au if you suspect any unauthorised use of your account. We are not liable for any loss or damage arising from your failure to protect your credentials.

Company Admins are responsible for managing access for their team members and must promptly revoke access for users who leave their organisation.

4. Acceptable Use Policy

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Upload or transmit malicious code, viruses, or disruptive software
• Reverse-engineer, decompile, or disassemble any part of the Service
• Scrape, crawl, or systematically extract data from the Service without written consent
• Use the Service to store or transmit infringing, defamatory, or otherwise unlawful content
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the integrity or performance of the Service

We reserve the right to suspend or terminate accounts that violate this policy at our sole discretion.

5. Subscription, Fees & Billing

Access to the Service requires an active subscription. Subscription fees, billing cycles, and payment terms are set out in the order form or pricing page agreed at the time of sign-up.

All fees are exclusive of GST and other applicable taxes unless stated otherwise. MCY reserves the right to adjust pricing with at least 30 days’ written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Subscriptions auto-renew unless cancelled before the renewal date. Refunds are provided only as required by applicable Australian consumer law.

6. Intellectual Property

The Service, including all software, design, text, graphics, and other content created by MCY, is owned by MCY and protected by Australian and international intellectual property laws. Nothing in these Terms transfers ownership of MCY’s intellectual property to you.

We grant you a limited, non-exclusive, non-transferable licence to use the Service solely for your internal business purposes during your subscription term.

7. Data, Privacy & Security

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard technical and organisational measures to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. User-Generated Content & Data Ownership

You retain full ownership of all data, content, and information you upload or create within the Service (“Customer Data”). By using the Service, you grant MCY a limited licence to process, store, and transmit Customer Data solely as necessary to provide the Service.

MCY does not sell Customer Data to third parties. Upon termination of your subscription, you may request an export of your Customer Data within 30 days. After this period, we may delete your data from our systems.

9. Limitation of Liability

To the maximum extent permitted by applicable law, MCY’s total liability to you for any claim arising out of or relating to the Service is limited to the amount you paid for the Service in the 12 months preceding the claim.

MCY is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be excluded under Australian Consumer Law, including any applicable consumer guarantees.

10. Termination

You may terminate your subscription at any time by contacting us or through your account settings. MCY may suspend or terminate your access immediately if you breach these Terms or if required by law.

Upon termination, your right to access the Service ceases immediately. Sections 6, 8, 9, 11, and 12 survive termination.

11. Changes to Terms

We may update these Terms at any time. We will notify you of material changes via email or a prominent notice within the Service at least 14 days before changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising under or in connection with these Terms.

13. Contact Information

For questions about these Terms, please contact us at: