Work Order Overview

What is a Work Order?

A work order is the master record for any job performed on a vessel. It contains the full history of work done: the scope, assigned team members, time logged, materials used, photos taken, and billing summary.

Work orders are private to your company by default. Vessel owners only see what you explicitly choose to publish.

Work Order Statuses

Every work order has a status that reflects where it is in the workflow.

• Draft — Created but not yet released. Not visible to Technicians.
• Open — Released and ready to be started. Visible to assigned Technicians.
• In Progress — Work is actively underway.
• Awaiting Parts — Work is paused pending parts or materials.
• On Hold — Work is paused for another reason.
• Complete — All work is done. Admin-only action.

Tabs Inside a Work Order

Each work order has several tabs for different types of information.

• Overview — Title, description, vessel, assigned technician, dates, billing summary.
• Time — All time entries logged against this work order.
• Photos — All photos uploaded for this work order.
• Materials — All stock and materials recorded for this work order.
• Chat — Internal team chat thread for this work order (not visible to vessel owners).
• Changes — Change order log (additions or amendments to original scope).

Billing Types

• Fixed Price (Quoted) — Client pays an agreed quote. Labour rates are used internally for margin tracking only.
• Charge-up (T&M) — Client is billed at your company's published rates. Time entries generate billable line items.