Status Workflow

The full state machine from Draft to Complete, and who can change each status.

Last updated: February 2026

Overview

Work orders follow a defined status progression. Certain status transitions are restricted to Company Admins to ensure billing and completion workflows are controlled.

Status Transitions

The following transitions are allowed:

Draft → Open (Admin only)
Open → In Progress (Admin or Technician)
In Progress → Awaiting Parts (Admin or Technician)
In Progress → On Hold (Admin or Technician)
Awaiting Parts → In Progress (Admin or Technician)
On Hold → In Progress (Admin or Technician)
In Progress → Complete (Admin only)
Complete → Archived (Admin only, soft delete)

Delay Reason Dialog

When a work order is moved to Awaiting Parts or On Hold, a dialog prompts for a delay reason. This reason is recorded in the change log and is visible to all company users with access to the work order.

Completing a Work Order

Only Company Admins can mark a work order as Complete. Before completing, review the billing summary, ensure all time and materials have been logged, and check that any change orders are recorded. Once complete, the work order is locked and time entries cannot be added.

After completing a work order, you can optionally publish a service summary to the vessel owner from the work order overview.

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