Billing & Subscription
Managing your plan, billing cycle, cancellation, and data export.
Last updated: February 2026
Overview
VesselOne subscriptions are managed from Settings → Billing. Subscriptions auto-renew monthly or annually depending on your chosen billing cycle.
Changing Your Plan
- Upgrades take effect immediately. You are charged a prorated amount for the remainder of the billing cycle.
- Downgrades take effect at the start of your next billing cycle.
- Enterprise plan changes may require a conversation with the VesselOne team — contact support@vesselone.com.au.
Cancellation
You can cancel your subscription at any time from Settings → Billing. Access continues until the end of your current billing period. After cancellation, your data is retained for 30 days during which you can request a data export.
After the 30-day retention window, all company data is permanently deleted. Export your data before cancelling if you need to retain it.
Data Export
Before cancelling, export your company data from Settings → Data Export.
- Work order data (CSV)
- Vessel records (CSV)
- Time entries (CSV)
- Photos (ZIP archive)
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